Application Deadline: Unspecified
Applications are now open for the 2024 Absa Bank Virtual Graduate Trainee Programme. The Absa Virtual Graduate Trainee will deliver dynamic virtual end-to-end customer sales and service including fulfillment, resolving customer queries, cross selling and/or upselling all relevant bank products on offer.
Education
Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)
Job Description
Key Accountabilities
Accountability: Selling products and services.
- Provide sales and services enablement according with service delivery excellence plans by putting customer experience at the centre of products, services, solutions, advice and fulfillment.
- Achieves predetermined sales targets through generating quality applications.
- Contact the customer and executes the sales process within the desired turnaround time.
- Delivers customer sales and services whilst maintaining quality service standards.
- Determine customers’ needs by exploring all possible cross-selling and up-selling opportunities
- Ensure first call resolution.
- Tracking of conversions from lead or call to application and then to fulfilment.
Accountability: Reduction of customer attrition.
- Speaks to customers to ensure that their needs are identified and advises various options.
- Adheres to shared company values and service standards with regard to customer interaction.
- Resolves customer dissatisfaction / complaints and takes full ownership of the problem.
- Communicates with the customer according to company standards.
- Address the customer’s need with product knowledge that is technically accurate.
- Preparation for the outbound call, providing alternative products solutions were applicable.
For More Information:
Visit the Official Webpage of the Absa Bank Virtual Graduate Trainee Programme