MainOne Cable is a leading facilitator and preferred provider of innovative telecom services and network solutions such as Connectivity and Data Center Solutions to Telecom operators, Internet Service Providers (ISPs), other businesses and Government institutions across West Africa.
Number to Hire: 3
Job Type: Contract
Minimum years of Experience: 1
Responsibilities
The Technical Support Intern will be responsible for the following functions:
- Configure, test, and provision customers on the CRM platform.
- Coordinate 3rd party installation and support activities.
- Assign new requests/opportunities captured from the MainOne website.
- Run weekly reports on incidents – opportunities and complaints.
- Network management and monitoring.
- Perform 1st level fault troubleshooting tasks.
- Liaise with OEM to resolve technical related issues.
- Liaise with the vendor(s) for customer installations.
- Escalate unresolved issues to the appropriate teams.
- Critically analyze customer complaints and issues with a bid to provide lasting solutions.
- Continually drive customer satisfaction through the speedy resolution of complaints.
Qualifications, Skills & Competencies
- B.Sc/HND in Electrical & Electronics Engineering
- Excellent communication skills.
- Multitasking skills.
- CCNA Certification and previous experience in a similar position will be an added advantage.
Demands of the Job
- This is a shift based role.
- The job requires a lot of patience and exemplary communication skills.
- The selected candidate will be required to communicate constantly with customers to understand requests, complaints, and follow up until issues are resolved.
For More Information:
Visit the Official Webpage of the MainOne Technical Support Internship 2020
[…] MainOne is a leading facilitator and preferred provider of innovative telecom services and network solutions such as Connectivity and Data Center Solutions to Telecom operators, Internet Service Providers (ISPs), other businesses and Government institutions across West Africa. […]
[…] MainOne is a leading facilitator and preferred provider of innovative telecom services and network solutions such as Connectivity and Data Center Solutions to Telecom operators, Internet Service Providers (ISPs), other businesses and Government institutions across West Africa. […]
[…] MainOne est un facilitateur de premier plan et un fournisseur privilégié de services de télécommunications innovants et de solutions de réseau telles que les solutions de connectivité et de centre de données pour les opérateurs de télécommunications, les fournisseurs d’accès Internet (FAI), d’autres entreprises et institutions gouvernementales à travers l’Afrique de l’Ouest. […]
[…] MainOne is the preferred provider of Connectivity, Cloud and Data Center Solutions to Telecom operators, Internet Service Providers (ISPs), other businesses and Government institutions across West Africa. […]
[…] MainOne est le fournisseur préféré de solutions de connectivité, de cloud et de centre de données pour les opérateurs de télécommunications, les fournisseurs d’accès Internet (FAI), d’autres entreprises et institutions gouvernementales à travers l’Afrique de l’Ouest. […]
[…] MainOne is the preferred provider of Connectivity, Cloud and Data Center Solutions to Telecom operators, Internet Service Providers (ISPs), other businesses and Government institutions across West Africa. […]